WHEN: Friday, October 23, 2020 from 12 pm to 1 pm Pacific Time
WHERE: CESBC webinars take place online using Zoom platform. You can check your computer's requirements here
COST: Free (long distance charges may apply if you dial in rather than use Zoom app)
REGISTRATION: Register on Zoom
[Please join the webinar at 12:00 pm. The webinar will end before 1:00 pm. The webinar is booked for a longer timeframe for organizational purposes only.]
Presented by Rachel Douglas
What do the words Quality Improvement (QI) mean to you? Embarking on my journey into QI land images of top down bureaucratic directives and a punitive approach to change management were top of mind. I struck out with trepidation; but as my voyage continued my perspective changed. This presentation highlights insights that I gained along the way and valuable new tools for my toolbox. Surprisingly, QI drew heavily on my previous knowledge and skills from evaluation, public health and psychology. Tools were often a twist on those that I had used before but brought a new perspective from other industries and world views. Some examples include: Driver Diagrams, Activity Follows and Run Charts. I also encountered tensions with how QI is applied in healthcare but bumps in the road are what make a journey memorable. Based on my trip I’ve made a new home in QI land, visitors are welcome!
Biography of presenter:
Rachel Douglas is a Quality Improvement Consultant with the Fraser Health Authority. She has over 15 years of experience working in the health sector as a Researcher, Program Evaluator, Policy Analyst and Program Coordinator. She has a Master’s in Public Health and a Lean Six Sigma Black Belt.
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