Better Stakeholder Interviews

Better Stakeholder Interviews!

Interviewing stakeholders is both science and art.

Good interviews help clarify requirements. They illuminate what is happening and why. They support accurate conclusions. They inform decisions. 

When not done well they can result in misleading deductions. They can waste time and money. They may lead to lost credibility. Stakeholders may be less likely to participate next time. How you interview stakeholders is very important.

This lunch and learn presentation will cover interviewing techniques which work - including those for:

• Stakeholder mapping
  
• Options for structuring lines of enquiry
  
• Guiding and summarizing interviews
  
• Thematic and coded analyses
  
• Use of quotes, attribution and visuals 
  
• Protection of privacy and confidentiality
  

Tickets: $10 – for members of CES and $20 non-members.

Presenters: 

Diana Tindall, M.P.A., C.E. For more than 25 years, Diana's research on program and organizational performance has helped organizations to strategically realign activities to more effectively achieve on objectives, fine tune existing processes for better delivery and demonstrate to stakeholders the value of initiatives. 

Diana has worked extensively on federal, provincial and not-for-profit sector projects. Her experience includes mixed methods research on:

• education and labour market programs
  
• community/municipal services
  
• health promotion programs
  

Jeanne Legare, M.P.A. Jeanne combines an academic ba

ckground in nursing, sociology and public administration with over 30 years of experience in the public and non-profit sectors. She is recognized for her thorough understanding of health, political and social systems and demonstrated skills in planning, evaluation and project management.

Jeanne’s strong interpersonal and analytical skills bring strengths to projects operating in sensitive, complex and challenging environments. She has built a reputation for facilitating timely solutions that support managers and organizations to define, measure and manage success.

Jeanne has planned and conducted interviews with stakeholders representing national, regional and local interests as well as with internal stakeholders such as program clients and staff.

Specific competencies for Canadian Evaluation Practice (related to this presentation):

• 1.7 – Pursues professional networks and self-development to enhance evaluation practice
  
• 2.0 Technical Practice competencies e.g., design, data collection, analysis, interpretation, and reporting